TierpeekPricing
Customer support pricing tracker

Help Scout pricing

Read on 1 Sept 2026Help Scout pricing page

Every number below was read from Help Scout's own pricing page. This free index checks that page about once a day, so open the source before you quote a price.

Plans on the page

  • FreeFree

    5 users, 1 Inbox, 1 Docs site · 10 saved replies · Email support

  • Standard$25/user/mo

    Multiple Inboxes · Live chat, SMS, WhatsApp · Basic workflows

  • Plus$45/user/mo

    Advanced workflows · Secure customer portal · Unlimited AI Drafts

  • Pro$75/user/mo

    Unlimited workflows · Multiple routing types · Strategic account manager

Price history

No price changes recorded since we started tracking this page on 12 Aug 2026.

Changes we recorded

  • Help Scout pricing page changed

    1 Sept 2026

  • Help Scout pricing page changed

    24 Aug 2026

  • Help Scout pricing page changed

    23 Aug 2026

  • No material pricing or plan changes detected; Help Scout adds video thumbnail and sales team avatars to pricing page CTA bar.

    20 Aug 2026

    No material pricing or plan changes detected; Help Scout adds video thumbnail and sales team avatars to pricing page CTA bar. Why it matters: • Help Scout is experimenting with social proof and multimedia elements to improve conversion on the pricing page, suggesting they may be testing richer CTAs to compete on decision-making friction. • The addition of sales team avatars signals a shift toward personalization and trust-building on the pricing page-a tactic worth monitoring if it drives lift in demo bookings. CTA & Page Elements: - Added video thumbnail embed (Wistia video player with sound) to pricing page - Added avatars of Help Scout sales team members to CTA bar - Minor URL parameter change in 'Start for Free' link (removed trailing '?' parameter) What to do: • Monitor Help Scout's conversion metrics on this page; if video + social proof lift demo bookings, consider A/B testing similar elements on your own pricing page. • Audit your own pricing page CTA bar for freshness and social proof-ensure you're not losing credibility to richer, more personalized CTAs.

  • Help Scout adds tracking parameter to free trial signup link, signaling conversion optimization refinement.

    17 Aug 2026

    Help Scout adds tracking parameter to free trial signup link, signaling conversion optimization refinement. Why it matters: • The addition of a query parameter ('?') to the signup URL suggests A/B testing or conversion funnel instrumentation, indicating Help Scout is actively optimizing trial-to-paid conversion rates. • No pricing, plan structure, or feature positioning changed-this is purely a tracking/analytics enhancement with no competitive impact on product offering or go-to-market messaging. Conversion Tracking: - 'Start for Free' link updated from /register/58/ to /register/58/? to enable conversion attribution tracking What to do: • Audit your own pricing page CTAs to ensure conversion tracking parameters are properly instrumented and attribution is clean. • No immediate competitive response needed; continue monitoring Help Scout's pricing page for substantive changes (plan tiers, pricing moves, feature additions).

Help Scout against the others

The same prices next to one other company we track in the same category, tier by tier, with the date on both sides.

More in Customer support pricing tracker, or see every category we track.

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