TierpeekPricing
CRM pricing tracker

Salesforce vs Zoho CRM pricing

Both of these are in CRM, and we read both pricing pages the same way, with the same reader. Everything below is what each page printed on the day we read it. Salesforce read on 1 Sept 2026, Zoho CRM on 31 Aug 2026.

We check each page about once a day, so this is a daily reading, not a live feed. Prices are copied as printed, never converted and never averaged.

The two pages

Salesforce

Read on 1 Sept 2026
Salesforce price history Salesforce pricing page

Zoho CRM

Read on 31 Aug 2026
Zoho CRM price history Zoho CRM pricing page

Tier by tier

Rows are lined up by position on each page, not by tier name, because the names never match across two vendors. Row 1 is the top tier on each page, row 2 the one under it. Where one page has fewer tiers than the other, the row is left blank rather than paired with something it is not.

  1. Row 1
    SalesforceNo tier at this position.
    Zoho CRM
    FreeFree
  2. Row 2
    SalesforceNo tier at this position.
    Zoho CRM
    Standard$14/user/month
  3. Row 3
    SalesforceNo tier at this position.
    Zoho CRM
    Professional$23/user/month
  4. Row 4
    SalesforceNo tier at this position.
    Zoho CRM
    Enterprise$40/user/month
  5. Row 5
    SalesforceNo tier at this position.
    Zoho CRM
    Bigin Express$7/user/month

The entry tier

We are not putting an entry price difference on this page. A monthly figure has to be readable on both pages before it can sit next to the other one, and it is not.

  • Salesforce: No tier on this page could be tied to a single price, so we publish none of it.

The tiers above are still what each page printed. The comparison is what is missing, not the reading.

Changes we recorded

Every change we have written up for either page, newest first.

  • Salesforce pricing page changed

    Salesforce29 Aug 2026

  • Zoho CRM pricing page changed

    Zoho CRM26 Aug 2026

  • Salesforce pricing page changed

    Salesforce26 Aug 2026

  • Zoho CRM pricing page changed

    Zoho CRM23 Aug 2026

  • Salesforce pricing page changed

    Salesforce23 Aug 2026

  • Salesforce pricing page changed

    Salesforce22 Aug 2026

  • Zoho CRM removes live chat greeting prompts from pricing page

    Zoho CRM21 Aug 2026

    Zoho CRM removes live chat greeting prompts from pricing page Why it matters: • Cosmetic removal of chat UI elements with no impact on pricing, features, or positioning • Suggests potential simplification of on-page conversion flows, though likely a minor UX iteration User Interface: - Removed 'We're Online!' live chat status message - Removed 'How may I help you today?' chat greeting prompt What to do: • Monitor for any broader changes to Zoho's customer acquisition or support strategy on pricing pages • No immediate competitive action required given cosmetic nature of change

  • Zoho CRM removes detailed Team Users documentation and emphasizes Ultimate edition for enterprise deployments

    Zoho CRM19 Aug 2026

    Zoho CRM removes detailed Team Users documentation and emphasizes Ultimate edition for enterprise deployments Why it matters: • Zoho is de-emphasizing the Team Users licensing model (a cost-control mechanism for lower-tier adopters) by burying its comprehensive guide, potentially signaling a shift toward higher-tier plan adoption • The prominent callout of an Ultimate edition with 'bespoke deployments' and expert consultation suggests Zoho is aggressively targeting enterprise upsells and complex implementations • Removal of detailed Team Users capabilities comparison reduces transparency around feature restrictions, making it harder for prospects to self-serve evaluate whether Team Users fit their use case Positioning: - Removed 'Team Users: A Quick Overview' section that explained org vs. team level data organization and permissions - Removed detailed table showing what Team Users can and cannot do (e.g., no Reports/Dashboards, no admin permissions, limited to 10 org modules) - Removed how-to-purchase guidance for Team Users (trial signup and Add-ons page links) - Added explicit mention of Ultimate edition as tailored offering for 'large-scale, bespoke deployments' with expert consultation and migration assistance Features: - Team Users feature documentation moved off main pricing page; now requires clicking to external feature comparison page - Ultimate edition highlighted as highest feature-limit tier with dedicated consulting support What to do: • Audit whether your messaging around 'accessible to all team sizes' or 'no hidden licensing tiers' has been differentiated from Zoho's new enterprise-focused positioning • Test landing page messaging around total cost of ownership (TCO) for multi-user deployments to capture mid-market buyers considering Zoho's higher-tier plans • Map which of your buyer personas benefit from transparent, granular licensing (Team Users) vs. those who prefer all-inclusive enterprise tiers, then tailor competitive positioning accordingly

  • Salesforce updates professional services and partner ecosystem imagery on pricing page with refreshed 2024 assets.

    Salesforce19 Aug 2026

    Salesforce updates professional services and partner ecosystem imagery on pricing page with refreshed 2024 assets. Why it matters: • No material changes to pricing, plans, or features-purely cosmetic asset refresh. • Indicates routine content maintenance rather than strategic repositioning of go-to-market. • No competitive threat or opportunity shift detected from this update. Imagery: - Professional services hero image updated from April 2023 to May 2024 version - Partner ecosystem badge image updated from April 2023 to May 2024 version - URLs refreshed but same visual messaging around trusted partners (12K) and professional services What to do: • No action required-this is a standard content refresh with zero commercial implications. • Continue monitoring Salesforce pricing page for material plan/pricing changes. • Focus competitive intelligence efforts on feature releases and positioning shifts rather than asset updates.

  • Salesforce removed hyperlinks from secondary product/partner navigation sections on pricing page, converting them to plain text headers.

    Salesforce15 Aug 2026

    Salesforce removed hyperlinks from secondary product/partner navigation sections on pricing page, converting them to plain text headers. Why it matters: • Navigation change reduces direct discoverability of adjacent Salesforce products (Agentforce, Revenue Cloud, PRM) from the pricing page, potentially lowering cross-sell visibility. • This appears to be a UX/information architecture shift rather than a pricing or positioning change, suggesting potential backend restructuring of the pricing hub. Navigation & Linking: - Removed hyperlinks from 8 secondary product/service navigation items: Agentforce for Sales, Sales Programs, Revenue Intelligence, Revenue Cloud, Partner Relationship Management, Professional Services, Partners - Converted these items from clickable links to plain text headers only - Affected sections previously linked to dedicated pricing pages; now appear as non-interactive labels What to do: • Monitor if Salesforce reintroduces these links or permanently removes cross-sell pathways; if permanent, competitors can emphasize easier product bundling/discovery in their own pricing experiences. • No immediate action required-this is cosmetic/structural, not a pricing or feature change.

The two pages were read on different days, Salesforce on 1 Sept 2026 and Zoho CRM on 31 Aug 2026, so the figures above are not one moment. Prices are copied as printed, never converted and never averaged, and a vendor can change a page any time after we read it. Open both pricing pages before you act on any of this. More CRM comparisons, or the dataset behind all of it.

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