Zoho CRM pricing

Plans on the page

• FreeFree

  3 users · Contact management · Workflow automation

• Standard$14/user/month

  Email integration · Built-in calling · Multiple sales pipelines

• Professional$23/user/month

  AI agents · Process management · Inventory management

• Enterprise$40/user/month

  Multi-team management · Reporting hierarchy · Custom buttons and functions

• Bigin Express$7/user/month

  Sales pipeline · Email integration · Built-in calling

Price history

No price changes recorded since we started tracking this page on 12 Aug 2026.

Changes we recorded

• Zoho CRM pricing page changed

  26 Aug 2026

• Zoho CRM pricing page changed

  23 Aug 2026

• Zoho CRM removes live chat greeting prompts from pricing page

  21 Aug 2026

  Zoho CRM removes live chat greeting prompts from pricing page Why it matters: • Cosmetic removal of chat UI elements with no impact on pricing, features, or positioning • Suggests potential simplification of on-page conversion flows, though likely a minor UX iteration User Interface: - Removed 'We're Online!' live chat status message - Removed 'How may I help you today?' chat greeting prompt What to do: • Monitor for any broader changes to Zoho's customer acquisition or support strategy on pricing pages • No immediate competitive action required given cosmetic nature of change

• Zoho CRM removes detailed Team Users documentation and emphasizes Ultimate edition for enterprise deployments

  19 Aug 2026

  Zoho CRM removes detailed Team Users documentation and emphasizes Ultimate edition for enterprise deployments Why it matters: • Zoho is de-emphasizing the Team Users licensing model (a cost-control mechanism for lower-tier adopters) by burying its comprehensive guide, potentially signaling a shift toward higher-tier plan adoption • The prominent callout of an Ultimate edition with 'bespoke deployments' and expert consultation suggests Zoho is aggressively targeting enterprise upsells and complex implementations • Removal of detailed Team Users capabilities comparison reduces transparency around feature restrictions, making it harder for prospects to self-serve evaluate whether Team Users fit their use case Positioning: - Removed 'Team Users: A Quick Overview' section that explained org vs. team level data organization and permissions - Removed detailed table showing what Team Users can and cannot do (e.g., no Reports/Dashboards, no admin permissions, limited to 10 org modules) - Removed how-to-purchase guidance for Team Users (trial signup and Add-ons page links) - Added explicit mention of Ultimate edition as tailored offering for 'large-scale, bespoke deployments' with expert consultation and migration assistance Features: - Team Users feature documentation moved off main pricing page; now requires clicking to external feature comparison page - Ultimate edition highlighted as highest feature-limit tier with dedicated consulting support What to do: • Audit whether your messaging around 'accessible to all team sizes' or 'no hidden licensing tiers' has been differentiated from Zoho's new enterprise-focused positioning • Test landing page messaging around total cost of ownership (TCO) for multi-user deployments to capture mid-market buyers considering Zoho's higher-tier plans • Map which of your buyer personas benefit from transparent, granular licensing (Team Users) vs. those who prefer all-inclusive enterprise tiers, then tailor competitive positioning accordingly

Zoho CRM against the others

The same prices next to one other company we track in the same category, tier by tier, with the date on both sides.

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